Adam Howitt's Blog

Oct 03
2007

1800-ARE-HART

At : 5:28 PM | Link | BlueDragon, Coldfusion | Comments (2) | Send | 802 Views |

Well, not quite but for those of you who didn't know it, Charlie Arehart now has a pay-per-minute phone and web based CF support line.

I called Charlie last week while trying to diagnose / debug a tricky BlueDragon bug.  I called him and described the issue and he threw out some ideas.  After a few minutes of hands off troubleshooting he popped open an acrobat connect session and soon enough I was sharing my screen so he could see the issue through my eyes.  After about 20 minutes of eliminating any red herrings we established that it was in fact a BlueDragon bug and I was able to post to the BD interest list confident that I had done all I could. 

Ultimately it turned out that I was missing a patch for the linux version of JX 6.2.1 but the process of having Charlie walk through the issue was an excellent learning opportunity and worth every penny.  Well, I say worth every penny but I techically didn't call his hotline so I didn't pay but I will in the future safe in the knowledge that if I'm disturbing him, at least he is getting paid for it!

Check out the full details of his service "Ask Charlie" at his site. 

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  1. Charlie once called me, on a Saturday, from San Francisco (I am in Australia). Now THAT is service and I really appreciated his efforts and interest in supporting my Blue Dragon installation.

    Posted By Peter Tlbrook : Posted At 10/4/07 7:23 PM
  2. Thanks very much for the kind regards, Adam, and I was glad to help an old friend.

    As for the service, thanks for promoting it. I'd like to point out t2o things: first, as Adam alludes to in his first sentence, that number he uses in the title is NOT the number to call. Follow the link to the page on my site for that. He was just using the number in the title in jest and to be catchy (though not a bad idea for me to consider!).

    The other point I'd like to make is that both he and Peter (in his comment) refer to my having helped them with BlueDragon, and I'm happy to do that, but I'd like to take this opportunity to clarify (in case others have not heard) that I stopped working for the company that makes it in April 2006, 18 months ago.

    I am now an independent consultant, and while I'm happy to help BD (or Railo or Smith) users, my focus is very definitely back on ColdFusion, especially CF8, as well as tools that work with it.

    Posted By Charlie Arehart : Posted At 10/11/07 12:32 PM
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